We strive to provide you with the highest quality skincare products and ensure your satisfaction. However, if you are not completely satisfied with your purchase, we are here to assist you. Please read our return and refund policy carefully.

1. Returns

1.1 Eligibility:

• We accept returns within 30 days from the date of purchase.
• To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.

1.2 Return Process: To initiate a return, please follow these steps:

• Contact our customer support team within 30 days of receiving your order and provide your order details.
• Our customer support team will guide you through the return process and provide you with a return authorization number (RMA).
• Pack the item securely, including all original packaging and accessories, and include the RMA number on the package.
• Ship the item back to the designated return address provided by our customer support team.
• Please note that the shipping costs for returning the item will be your responsibility, unless the return is due to our error.

1.3 Refunds:

• Once we receive the returned item, our team will inspect it to ensure it meets the eligibility criteria mentioned above.
• If the return is approved, we will initiate a refund to your original payment method within 7 business days.
• The refund amount will exclude any shipping charges incurred during the initial purchase.
• Please note that it may take additional time for the refund to reflect in your account, depending on your payment provider’s policies.

2. Exchanges

Unfortunately, we do not offer direct exchanges for products. If you would like to exchange an item, please follow the return process outlined above and place a new order for the desired item separately.

3. Damaged or Defective Items

In the unlikely event that you receive a damaged or defective item, please contact our customer support team immediately. We will guide you through the necessary steps to resolve the issue promptly, which may include providing a replacement or issuing a refund.

4. Non-Returnable Items

Certain items are non-returnable for hygiene and safety reasons. These include opened or used products, as well as any items not in their original condition or packaging.

5. Changes to the Policy

We reserve the right to modify or update this return and refund policy at any time. Any changes will be effective immediately upon posting the revised policy on our website. We encourage you to review this policy periodically.

If you have any further questions or require assistance regarding our return and refund policy, please don’t hesitate to contact our customer support team. We are here to help!